We are always available to talk to you with regards to your enquiry. We aim to be back in contact with you within 2 working days of receiving an email enquiry. If you phone the office, there will usually be someone available to speak to you straight away. If not, we will call you back at a time of your choosing. On speaking to a prospective customer we will explain our technology in detail. We will run through the pros and cons to choosing our system over others, the specification for your particular project, and the price. It is important to understand that unlike some other companies we do not believe in “pressure selling”. We will not send a sales representative out to your house until you have received a quote, understand the technology, and feel that our system may be something you wish to purchase. LVP Renewables can offer you the tools to help you make a decision. Whether it be calling to our office to see a live demo unit, or contacting an existing customer, we can offer you options to help you ensure you are choosing correctly.
If you are happy to proceed, LVP Renewables will conduct a thorough site survey at this point. We will be checking that all equipment will fit in your home, how we can run any cables and/or pipes with minimum fuss and intrusion in the home. We will ordinarily agree on the sale at this point and organise a deposit for the works to be concluded.
Unless stated otherwise, you should be contacted the first working day after a deposit is received to be booked into production. Our production manager will ensure that the date chosen suits both you and the installation crew. Lead times will have been discussed by the sales-rep at site survey stage. You will be contacted a second time by the production team the Friday before the install just to confirm the date still suits you.
Normally, our solar panel installation team will arrive on site sometime between 8:30am and 10am dependent upon your location. Our production team will have called you the Friday before installation to give a more accurate arrival time.